Delivery and Return Terms

pinqloq is a fully digital logging service. There is therefore no physical shipping/delivery in the traditional sense. The terms below govern how the service is provided and the refund conditions.

1. Delivery (service activation)

• The Service is intangible and digital, and is provided instantly and electronically after payment confirmation.
• When your balance top-up is confirmed, the amount is reflected in your account immediately and you can start using the service.
• There is no physical product shipment, shipping time or delivery address.

2. Service access and interruptions

You can access the Service through the pinqloq dashboard from any internet-connected device. Temporary interruptions may occur due to planned maintenance or unexpected technical failures. In such cases, we make reasonable efforts to restore the service as soon as possible.

3. How the service is charged

A top-up adds to your balance; it is not itself a purchase of service. The Service is charged from that balance once per monthly period, in advance, for as long as your account holds chargeable resources. Understanding this distinction matters for refunds: what you can ask back is the part of your balance that has not yet been charged.

Two automatic credits work in your favour and are applied to your balance, not to your card:

• Deleting a chargeable resource part-way through a period credits back the unused remainder of that period, pro rata.
• Reducing a resource takes effect at the start of the next period, so the period you already paid for is not cut short.

4. Return and refund conditions

• Because the digital service is performed instantly, fees for a monthly period that has already been charged are not refundable — including where you cancel part-way through the period. Cancelling stops the next charge; it does not reverse the current one.
• Unused balance: you may request a refund of any balance that has not yet been applied to a charge. This is the only amount that can be returned to your payment method.
• A refund to a card cannot exceed the amount of the original payment it is made against, less anything already refunded from it, and cannot exceed the balance remaining in your account at the time. Where you have topped up more than once, a refund is made against the individual payments it relates to.
• Where a charge was taken in error or duplicated, the amount is reviewed and refunded if the claim is justified.
• Refund requests are finalised within a reasonable period, subject to the payment provider's processes. The amount returns to the original payment method; we cannot pay it to a different card or account.

5. Deleting data and closing your account

Deleting a collection, or the project that contains it, permanently deletes the log records it holds. Deletion is irreversible and we keep no copy, so export anything you need first.

To close your account altogether, write to [email protected] from the email address registered on the account; we carry out the closure and delete the remaining data within a reasonable period. Closing the account does not by itself refund a period already charged; any unused balance may be claimed under clause 4.

6. How to request a refund

For return and refund requests, contact [email protected] from the email address registered to your account. Including your account details and the reason for the refund speeds up the process.

7. Contact

For any questions about delivery and returns, reach us via our Contact page.