Delivery and Return Terms

pinqloq is a fully digital logging service. There is therefore no physical shipping/delivery in the traditional sense. The terms below govern how the service is provided and the refund conditions.

1. Delivery (service activation)

• The Service is intangible and digital, and is provided instantly and electronically after payment confirmation.
• When your balance top-up is confirmed, the amount is reflected in your account immediately and you can start using the service.
• There is no physical product shipment, shipping time or delivery address.

2. Service access and interruptions

You can access the Service through the pinqloq dashboard from any internet-connected device. Temporary interruptions may occur due to planned maintenance or unexpected technical failures. In such cases, we make reasonable efforts to restore the service as soon as possible.

3. Return and refund conditions

• Because the digital service is performed instantly, fees for used (invoiced) service are not eligible for refund.
• Unused balance: You may request a refund for any remaining balance in your account that has not yet been offset against service usage. Upon review and approval, the unused amount is refunded to your original payment method.
• In cases such as erroneous or duplicate charges, the relevant amount is reviewed and refunded if the claim is justified.
• Refund requests are finalized within a reasonable period, subject to the payment provider's processes.

4. How to request a refund

For return and refund requests, contact [email protected] from the email address registered to your account. Including your account details and the reason for the refund speeds up the process.

5. Contact

For any questions about delivery and returns, reach us via our Contact page.