Distance Sales Agreement
1. Parties
SELLER / SERVICE PROVIDER
| Legal name | Furkan Türkan |
|---|---|
| Tax office / no | Kartal Tax Office / 8761221802 |
| Address | Cevizli Mah. Zühal Cad. A Ticari Blok Apt. No:46/50, Maltepe / Istanbul, Turkey |
| [email protected] | |
| Phone | +382 68 655 482 |
BUYER: The natural or legal person who purchases the Service and creates a pinqloq account (the “Buyer”). The Buyer's name, address and contact details are those declared during order/registration.
2. Subject of the agreement
The subject of this agreement is to define the rights and obligations of the parties regarding the Buyer's electronic use of the Seller's pinqloq digital logging service, in accordance with applicable consumer protection and distance-sales legislation.
3. Characteristics and price of the service
- The Service is a fully electronic digital subscription/usage service; it does not involve delivery of any physical product.
- The first 2 collections in the account are exempt from the per-collection fee. Data retention is charged separately and applies to every collection, including the exempt ones, for any retention window longer than the free period stated on the Pricing page.
- The Service is charged on a recurring monthly basis for as long as the account holds chargeable resources. Each monthly period is charged in advance.
- Fees are in US Dollars ($) and are charged via the in-service balance top-up method.
- Final service and price details are shown to the Buyer in the dashboard at the time of purchase and form an integral part of this agreement.
4. Payment and recurring charges
Payments are made electronically through the in-service balance top-up flow. When a payment is confirmed, the amount is added to the Buyer's balance.
The Service is billed in advance, once per monthly period. The period is anchored to the date the Buyer's account was created and recurs on that day each month. At the start of each period, the total monthly cost of the account's chargeable resources is deducted from the balance. No separate authorisation is taken for each period; the charge is met from the balance the Buyer maintains.
Where a chargeable resource is added or increased part-way through a period, only the remainder of that period is charged, calculated pro rata to the day. Where a resource is reduced, the reduction takes effect at the start of the next period. Where a resource is removed entirely, the unused remainder of the period already paid for is credited back to the Buyer's balance.
The Buyer is responsible for maintaining a balance sufficient to meet each period's charge. The consequences of an insufficient balance are set out in clause 8.
5. Performance and delivery
The Service is intangible (digital) and is performed electronically and immediately upon payment confirmation; the Buyer's account/service access becomes active at once. There is no separate physical delivery. See the Delivery & Returns page for details.
6. Right of withdrawal and its exception
Under applicable distance-sales regulation, there is no right of withdrawal for services that are performed instantly in electronic form and for intangible goods delivered instantly to the consumer.
The Buyer acknowledges and agrees that performance of the Service begins immediately upon purchase and that, for this reason, there is no right of withdrawal. The Buyer is informed of and consents to this before purchase. Refunds of uninvoiced/unused balance are governed by the Delivery & Returns page.
7. Buyer's obligations
- The Buyer is responsible for the accuracy and confidentiality of account information, including the secret keys issued for the Service. Records sent to the Service using the Buyer's keys are treated as the Buyer's own.
- The Buyer is responsible for keeping the balance sufficient to meet each monthly charge.
- The Service may not be used in violation of applicable law or this agreement.
8. Insufficient balance and suspension
If the balance is insufficient when a monthly charge falls due, the charge is retried and the account enters a grace period of 3 days. Topping the balance up within the grace period settles the period normally and the Service continues without interruption.
If the balance is still insufficient at the end of the grace period, the intake of new records is suspended: the Service stops accepting log records and rejects them. Records that the Buyer's systems attempt to send while intake is suspended are not stored and cannot be recovered afterwards. The Buyer is responsible for how its own systems handle rejected records.
Suspension does not delete anything. Records already stored remain readable through the dashboard and continue to expire on their own retention schedule under clause 10. Intake resumes automatically once the outstanding amount is collected.
The Seller may also suspend or terminate the Service where it is used in breach of applicable law or of this agreement.
9. Term, renewal and termination
This agreement remains in force for as long as the account exists. There is no minimum term and no fixed commitment; the monthly period renews automatically unless cancelled.
The Buyer may cancel at any time from the dashboard, without giving a reason and without any cancellation fee. Cancellation takes effect at the end of the monthly period already paid for, not immediately: the Service continues unchanged until then and no further charge is taken. Cancellation may be reversed at any time before it takes effect, and afterwards by resuming the subscription, in which case the remainder of the period being re-entered is charged pro rata.
Because each period is charged in advance for a service that is then performed, a period already charged is not refunded on cancellation. Any balance that has not yet been applied to a charge remains the Buyer's and may be refunded under the Delivery & Returns terms.
Cancellation is not available while an amount is outstanding. Where a monthly charge has fallen due and could not be collected, the outstanding amount must first be settled — by topping up, or by removing chargeable resources so that the period costs nothing.
Once cancellation takes effect the Service stops accepting new records. Records already stored remain readable and are deleted when their retention period expires.
10. Data retention and deletion
Log records are kept for the retention period the Buyer selects for each collection and are then deleted automatically and permanently. Deletion is irreversible and no copy is retained. The Buyer is responsible for keeping its own copy of anything it needs beyond the selected period.
Shortening a retention period therefore deletes records older than the new period. To protect data the Buyer has already paid to keep, a shortened period takes effect at the start of the next monthly period rather than immediately, and may be changed again before then.
Deleting a collection, or the project that contains it, deletes the records it holds immediately and permanently. To close the account altogether, the Buyer may write to [email protected] from the email address registered on the account; closure and the deletion of the remaining data are carried out within a reasonable period, save where a legal retention obligation applies.
11. Changes to fees and to this agreement
The Seller may amend the fees stated on the Pricing page and the terms of this agreement. Amendments are published on this site with an updated date and, where they increase the fees payable by an existing Buyer, are notified in advance to the email address registered on the account.
Amended fees apply from the start of the Buyer's next monthly period; a period already charged is not re-priced. A Buyer who does not accept an amendment may cancel under clause 9 before it takes effect.
12. Personal data
Personal data is processed in accordance with the Privacy Policy, which forms an integral part of this agreement. Log records sent to the Service are the Buyer's own content: the Buyer decides what they contain and is responsible for having a lawful basis for any personal data it chooses to place in them.
13. Applicable law and dispute resolution
This agreement is governed by Turkish law.
Where the Buyer is a consumer within the meaning of the applicable consumer protection legislation, the Consumer Arbitration Committees and Consumer Courts at the Buyer's place of residence or at the place of the transaction are competent, within the monetary thresholds announced each year by the Ministry of Trade.
Where the Buyer is not a consumer — in particular where the Service is acquired by a legal person or for commercial or professional purposes — the Istanbul Anatolian Courts and Enforcement Offices are competent.
14. Entry into force
By confirming the purchase, the Buyer declares that they have read and accepted all terms of this agreement. The agreement is deemed concluded electronically at the moment of purchase.